Welcome to the Microsoft ROI support center for Microsoft partners and sales reps.
Scroll down to find the latest tools, research, and training to help you develop a credible business case and prove the ROI of Microsoft products. Just right click and download the document.

For more information contact David Brown at This e-mail address is being protected from spam bots, you need JavaScript enabled to view it  or +1 617-720-2000.

Microsoft Dynamics

• Maximizing success delivering Microsoft Dynamics (j52.pdf)
• The benefits of Microsoft Sure Step for customers (j44.pdf)

Microsoft Dynamics self-paced training modules:

• Microsoft Dynamics training step 1) Introduction (.exe - 30MB)
• Microsoft Dynamics training step 2) The 5 factors to assess ROI (.exe - 15MB)
• Microsoft Dynamics training step 3) Understanding financial metrics (.exe - 24MB)
• Microsoft Dynamics training step 4) Assessing project costs (.exe - 21MB)
• Microsoft Dynamics training step 5) Building business case / dealing with objections (.exe - 15MB)
• Microsoft Dynamics training step 6) Using the ROI tool (.exe - 22MB)
• Microsoft Dynamics training step 7) Quantifying direct and indirect benefits (.exe - 42MB)

Microsoft Dynamics CRM

• Achieving value with Microsoft Dynamics CRM (j56.pdf)
• Microsoft Dynamics CRM ROI Report (d6.pdf)
• Microsoft Dynamics CRM ROI Case Study - ISS Worldwide (j64.pdf)
• Microsoft Dynamics CRM ROI Case Study - Equinox (h44.pdf)
• Microsoft Dynamics CRM ROI Case Study - PAML (h33.pdf)
• Microsoft Dynamics CRM ROI Case Study - Roland DGA (h8.pdf)
• Microsoft Dynamics CRM ROI Case Study: Human-i-Tees (f21.pdf)
• Microsoft Dynamics CRM ROI Case Study: Qosina (f9.pdf)
• Microsoft Dynamics CRM ROI Case Study: GO Software (f1.pdf)
• Microsoft Dynamics CRM ROI Case Study: iQ NetSolutions (d71.pdf)
• Microsoft Dynamics CRM ROI Case Study: AAA Mortgage (e43.pdf)

Microsoft Dynamics AX

• Microsoft Dynamics AX for manufacturers (j108.pdf)
• The Real ROI from Microsoft Dynamics AX (e116.pdf)
• The Real ROI from Microsoft Dynamics AX - German language (e116d.pdf)
• Microsoft Dynamics AX ROI Case Study: Mentor Engineering (f67.pdf)
• Microsoft Dynamics AX ROI Case Study: North Atlantic Industries (d72.pdf)

Microsoft Dynamics GP

• The Real ROI from Microsoft Dynamics GP in the SMB Market (f51.pdf)
• The Real ROI from Microsoft Dynamics GP in the Enterprise Market (f50.pdf)
• Microsoft Dynamics GP ROI Case Study: The Bell Group (f80.pdf)
• Microsoft Dynamics GP ROI Case Study: Hansen Technologies (f61.pdf)
• Microsoft Dynamics GP ROI Case Study: MAAX Spas (d60.pdf)
• Microsoft Dynamics GP ROI Case Study: Mid-Continent Instruments (d52.pdf)

Microsoft Dynamics NAV

• Microsoft Dynamics NAV for manufacturers (k2.pdf)
• The Real ROI from Microsoft Dynamics NAV (g40.pdf)
• Microsoft Dynamics NAV ROI Case Study: Harger Lightning (d53.pdf)

Microsoft Dynamics SL

• Microsoft Dynamics SL ROI Case Study: Omicron Consulting (e113.pdf)
• Microsoft Dynamics SL ROI Case Study: Edison Welding Institute (e78.pdf)
• Microsoft Dynamics SL ROI Case Study: Matrix (d79.pdf)

Enterprise Resource Planning

• Microsoft Dynamics ROI report (f125.pdf)
• Microsoft Business Solutions ERP ROI Modeling Tool (d81w.xls)

PerformancePoint

• Microsoft Office PerformancePoint Server 2007 ROI report (i116.pdf)
• Microsoft Office PerformancePoint Server 2007 ROI Modeling Tool (i120.xls)

Visual Studio Team System

• Microsoft Visual Studio 2010 ROI Modeling Tool (j98.xls)
• Microsoft straightens out the Studio (j95.pdf)
• Microsoft Visual Studio Team System ROI case study: Dell (g98.pdf)
• Microsoft Visual Studio Team System ROI case study: KBC Bank (h23.pdf)
• Microsoft Visual Studio Team System ROI case study: Global Manufacturer (g92.pdf)
• Microsoft Visual Studio Team System ROI case study: EDS (g96.pdf)
• Microsoft Visual Studio Team System ROI case study: Social Web Site (g97.pdf)

BizTalk

• Microsoft BizTalk Server ROI Scorecard (e103.pdf)
• Microsoft BizTalk Server 2004 Upgrade ROI Modeling Tool (f109w.pdf)
• Microsoft BizTalk Server 2004 Upgrade ROI Report (f109.pdf)
• Microsoft BizTalk Server 2004 ROI Modeling Tool (f53w.pdf)
• Microsoft BizTalk Server 2004 ROI Report (f53.pdf)
• Microsoft BizTalk Server 2004 ROI Case Study: Milton Keynes (f107.pdf)
• Microsoft BizTalk Server 2004 ROI Case Study: St Vincent Hospital (f102.pdf)
• Microsoft BizTalk Server ROI Case Study: Virgin Entertainment (e20.pdf)
• Microsoft BizTalk Server ROI Case Study: Anonymous (d137.pdf)
• Microsoft BizTalk Server ROI Case Study: Solutia (c42.pdf)
• Microsoft BizTalk Server ROI Case Study: Flextronics (c39.pdf)
• Microsoft BizTalk Server ROI Case Study: Cinergy (c38.pdf)
• Microsoft BizTalk Server ROI Case Study: Emery Forwarding (c36.pdf)
• Microsoft BizTalk Server ROI Case Study: EBSCO (c29.pdf)
• Microsoft BizTalk Server ROI Case Study: Enmax (c28.pdf)
• Microsoft BizTalk Server ROI Case Study: State of PA (c22.pdf)
• Microsoft BizTalk Server ROI Case Study: Compaq (c21.pdf)

Business Intelligence

• Microsoft Business Intelligence ROI Modeling Tool (d14w.xls)
• Microsoft Business Intelligence ROI Report (d14.pdf)
• Microsoft Business Intelligence ROI Case Study: Superior Propane (d19.pdf)

FAST

• Microsoft FAST ROI Modeling Tool (j7.xls)

Content Management Server

• Microsoft Content Management Server ROI Modeling Tool (c16w.xls)
• Microsoft Content Management Server ROI Report (c16.pdf)
• Microsoft Content Management Server ROI Case Study: GMAC (d96.pdf)
• Microsoft Content Management Server ROI Case Study: CB Richard Ellis (c18.pdf)
• Microsoft Content Management Server ROI Case Study: Ford.com (c17.pdf)
• Microsoft Solutions ROI Case Study: The Charmer Sunbelt Group (d82.pdf)

Enterprise Project Management

• Microsoft Enterprise Project Management ROI Modeling Tool (d123w.xls)
• Microsoft Enterprise Project Management ROI Report (d123.pdf)
• Microsoft Enterprise Project Management ROI Case Study: AMS (d134.pdf)

Exchange Server

• Microsoft Exchange Server 2003 ROI Modeling Tool (f57w.xls)
• Microsoft Exchange Server 2003 ROI Report (f57.pdf)
• Microsoft Exchange Server ROI Case Study: Lifetime Products (f3.pdf)
• Microsoft Exchange Server ROI Case Study: MGM Mirage (d105.pdf)
• Microsoft Exchange Server ROI Case Study: Aventis (b24.pdf)

InfoPath

• Microsoft InfoPath ROI Case Study: Microsoft Global Resources (d128.pdf)
• Microsoft InfoPath ROI Case Study: Enterprise Sales Productivity Group (d115.pdf)
• Microsoft InfoPath ROI Case Study: Windows Test Team (d87.pdf)
• Microsoft InfoPath ROI Case Study: MCS (d83.pdf)

Pocket PC

• Microsoft Pocket PC ROI Case Study: Wagamama (d30.pdf)
• Microsoft Pocket PC ROI Case Study: Emery Forwarding (c37.pdf)

SharePoint

• Microsoft SharePoint Portal Server 2003 ROI Modeling Tool (d127w.xls)
• Microsoft SharePoint Portal Server 2003 ROI Report (d127.pdf)
• Microsoft SharePoint ROI Case Study: Microsoft OTG (d138.pdf)
• Microsoft SharePoint ROI Case Study: Anderson Power (b30.pdf)
• Microsoft SharePoint ROI Case Study: ARC Advisory Group (b29.pdf)
• Microsoft SharePoint ROI Case Study: Children's Hospital (b28.pdf)
• Microsoft SharePoint ROI Case Study: Anonymous Legal Firm (b26.pdf)
• Microsoft SharePoint ROI Case Study: Aanza (b25.pdf)
• Microsoft SharePoint Portal Server ROI Case Study: Rare Medium (b8.pdf)
• Microsoft Solutions ROI Case Study: The Charmer Sunbelt Group (d82.pdf)

SQL Server

• Microsoft SQL Server 2005 ROI Modeling Tool (f55w.xls)
• Microsoft SQL Server 2005 ROI Report (f55.pdf)
• Microsoft SQL Server 2000 ROI Modeling Tool (d124w.xls)
• Microsoft SQL Server 2000 ROI Report (d124.pdf)

Microsoft Patterns & Practices

• Guidebook: Microsoft Patterns & Practices (i19.pdf)