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In services organizations, IT must deliver and support the adoption of technology that maximize end user productivity while effectively managing cost and risk. Nucleus Research clients in the services sector take advantage of Nucleus's real-world investigative approach and ongoing coverage of the adoption and value of emerging technologies. Practical support and advice helps them justify investments and manage projects across the technology life cycle.

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Salesforce.com announces Chatter Messenger

Notes and Reports
May 2012 - Report M47
Salesforce.com announced Chatter Messenger, giving users real-time presence monitoring and instant messaging capabilities. Coming in the Summer 12... more details»
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Technology Value Matrix First Half 2012: Enterprise Applications

First Half - 2012

Notes and Reports
May 2012 - Report M40
The next generation of enterprise applications is about productivity for end users and visibility for decision makers. The Technology Value Matrix... more details»
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Technology Value Matrix First Half 2012: CRM

First Half - 2012

Notes and Reports
May 2012 - Report M39
Many companies are evaluating additions, upgrades, and changes to their core CRM solutions because of the innovations vendors are driving in areas ... more details»
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Informatica: Bridging the gap between traditional data and big data

Notes and Reports
May 2012 - Report M41
Companies seeking to maximize the value of their analytics investments must learn to integrate Big Data into their current data management strategi... more details»
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Technology Value Matrix First Half 2012: Analytics

First Half - 2012

Notes and Reports
May 2012 - Report M34
Organizations continue to invest in analytics for increased productivity, better decision making, and lower costs. The Technology Value Matrix eva... more details»
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Anatomy of a Decision: Birst

Notes and Reports
May 2012 - Report M38
Big Data is no longer just a buzzword, and no longer limited to those with endless budgets that could afford solutions from established vendors. A... more details»
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Technology Value Matrix First Half 2012: Workforce Management

First Half - 2012

Notes and Reports
April 2012 - Report M35
Organizations continue to invest in workforce management (WFM) solutions to help optimize use of their labor investment. Unlike traditional workfo... more details»
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The big returns from big data

Notes and Reports
April 2012 - Report M20
Nucleus found organizations can earn an incremental ROI of 241 percent by using Big Data capabilities to examine large and complex data sets. One ... more details»
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The stages of an Analytic Enterprise

Notes and Reports
April 2012 - Report M17
In its extensive look at business intelligence (BI), performance management (PM), predictive analytics, and supporting data-management technologies... more details»
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Delivering data to the edge with Transpara

Notes and Reports
April 2012 - Report M33
Although analytics technologies tend to generate high returns on investment, benefits can be limited if deployments reach too few decision makers a... more details»
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Do ROI Right!
This collection of Nucleus research notes provide detailed information on various topics and may be helpful as you work though your own ROI analysis or complete the tutorial.
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