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Research Notes and Reports Automating the corporate help desk
Research Notes and Reports Automating the corporate help desk 
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Automating the corporate help desk
Notes and Reports
October 2003 - Report D99
THE BOTTOM LINE
Addressing increasingly complex technical support environments, automated support applications can help large companies achieve a positive ROI by reducing end-user dependence on internal help desk personnel, increasing help desk analyst productivity, and helping to eliminate end-user PC downtime.
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