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Research Notes and Reports BPO 2.0
Research Notes and Reports BPO 2.0 
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BPO 2.0
Notes and Reports
September 2006 - Report G67
THE BOTTOM LINE
On-demand technology, nearly ubiquitous network access, and the drive to improve customer service quality will make outsourcing to a cheap labor market yesterday�s news. Companies focused on growth and customer retention are turning to the next generation of BPO.
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