CRM trend outlook

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CRM trend outlook

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Notes and Reports

April 2011 - Report L43

THE BOTTOM LINE

The CRM market continues to heat up, with aggressive pricing strategies driving adoption and investments in innovation driving stickiness. Nucleus analysts highlight other key trends driving purchasing decisions including integration and social CRM.

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This report falls under the following categories. Click on a link below to explore similar documents.

Topic:	Customer Relationship Management, Software as a Service
Industry:	Banking & Finance, Education, General, Government, Healthcare / Biotechnology, High-Tech, Insurance, Manufacturing, Retail / Hospitality, Services, Transportation & Utilities
Function:	Executive Management, Marketing, Sales

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