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Research Notes and Reports Instant Messaging: Breaking the Bad ROI Rap
Research Notes and Reports Instant Messaging: Breaking the Bad ROI Rap 
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Instant Messaging: Breaking the Bad ROI Rap
Notes and Reports
September 2004 - Report E109
THE BOTTOM LINE
Fewer than 20 percent of Fortune 500 companies are using instant messaging today; those that do find it has a positive impact on productivity by reducing "phone tag" and e-mail exchanges.
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