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Research Notes and Reports ROI score - RightNow
Research Notes and Reports ROI score - RightNow 
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ROI score - RightNow
Notes and Reports
August 2004 - Report E85
THE BOTTOM LINE
Focus on rapid deployment, an easy-to-use interface, and support for multiple communications channels through a knowledge base enables RightNow to deliver positive ROI to customers and build on that ROI over time as customers' needs change.
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This collection of Nucleus research notes provide detailed information on various topics and may be helpful as you work though your own ROI analysis or complete the tutorial.
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