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Research Notes and Reports ROI Scorecard - Microsoft CRM
Research Notes and Reports ROI Scorecard - Microsoft CRM 
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ROI Scorecard - Microsoft CRM
Notes and Reports
June 2005 - Report F42
THE BOTTOM LINE
Relatively low cost and tight integration with Microsoft Outlook help Microsoft CRM to deliver a positive return on investment, particularly for organizations with a strong Microsoft technology base.
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This collection of Nucleus research notes provide detailed information on various topics and may be helpful as you work though your own ROI analysis or complete the tutorial.
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