Siemens HiPath ProCenter

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March 2008 - Report I29

THE BOTTOM LINE

Siemens’ HiPath ProCenter line of call center solutions offers a way to integrate all customer-facing channels, including the Web, voice, and e-mail, and optimize the customers’ experience through skills-based routing.

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Topic:	Customer Relationship Management, Emerging Technologies, IT Management & Operations, Networking & Communications
Industry:	Banking & Finance, Education, High-Tech
Function:	Executive Management, IT / Infrastructure, Marketing, Sales

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