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Research Notes and Reports The Real ROI from Salesforce.com
Research Notes and Reports The Real ROI from Salesforce.com 
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The Real ROI from Salesforce.com
Executive Summary
Notes and Reports
November 2003 - Report D112es
THE BOTTOM LINE
Hosted CRM has the potential to deliver significant returns. Eighty-two percent of companies interviewed by Nucleus had achieved a positive ROI from their Salesforce.com deployment by increasing sales productivity, and reducing IT costs.
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This collection of Nucleus research notes provide detailed information on various topics and may be helpful as you work though your own ROI analysis or complete the tutorial.
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