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Research Notes and Reports The real ROI from SAP
Research Notes and Reports The real ROI from SAP 
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The real ROI from SAP
Notes and Reports
March 2003 - Report D23
THE BOTTOM LINE
Fifty-seven percent of SAP customers interviewed did not believe that they had achieved a positive ROI, after having used their SAP applications for an average of 2.8 years. Those who did achieve a positive ROI limited customization and project scope, and they focused on user adoption and repeatability.
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