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The real ROI from Siebel

Notes and Reports
October 2002 - Report C47

THE BOTTOM LINE

Because the average Siebel deployment costs a company more than $18,000 per user per year, achieving a positive ROI means carefully assessing benefits and managing deployment costs. Sixty-one percent of customers interviewed do not believe they achieved a positive ROI from Siebel.

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Topic: Customer Relationship Management
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