THE BOTTOM LINE

UPC Cablecom deployed CustVox customer experience management to better understand its customers’ satisfaction on an ongoing basis. Nucleus found using CustVox helped UPC Cablecom to more immediately react to customer issues, increase customer satisfaction, and increase customer retention by 30 percent in the first 12 months of deployment.
Reduced customer churn by 30 percent
Increased analyst productivity
Improved customer satisfaction
Increased active customer recommendations
Reduced annual market research costs by more than $500,000