THE BOTTOM LINE

StonehamBank uses Datawatch Monarch Report Analytics to extract and combine data from its customer information system and other data sources. In examining the bank’s use of Monarch, Nucleus identified benefits in two areas. First, insights from Monarch reports enabled higher customer service levels, better cross selling, and increased adoption of mobile banking, which led to reduced call center costs. Second, by improving productivity, Monarch enabled the bank to grow without adding new staff.
- 25 percent increase in mobile banking adoption rate
- 80 percent reduction in the time required to refine and analyze daily operational reports
- 90 percent reduction in time required to test homegrown integration assets