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RightNow pushes the customer experience

ROI Case Studies
November 2009 - Report J92

THE BOTTOM LINE

RightNow’s CX platform announcement reinforces its focus on customer experience ― but increasing competition in the marketplace will take more than technology or rebranding. At RightNow’s user summit, it demonstrated industry thought leadership and announced steps to help its clients deliver better customer experiences.

RELATED DOCUMENTS

This report falls under the following categories. Click on a link below to explore similar documents.

Topic: Customer Relationship Management, Software as a Service
Industry: Banking & Finance, Education, General, Government, Healthcare / Biotechnology, High-Tech, Insurance, Manufacturing, Retail / Hospitality, Services, Transportation & Utilities
Function: Executive Management, Operations

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