THE BOTTOM LINE

Mueller, Inc. deployed IBM Business Analytics to give both managers and general employees greater visibility into how their performance and trends in operations impacted customer satisfaction. Nucleus found this Smarter Commerce project impacted both buying and selling processes: it enabled Mueller to increase customer satisfaction and reduce supply chain costs. Over time, process improvements largely driven by the visibility from business analytics enabled Mueller to increase revenue per person by 50 percent, so the company could remain profitable despite an economic downturn.
ROI: 113%
Payback: 1 year
Average annual benefit: $782,000