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Research ROI Case Studies ROI Case Study: RightNow Technologies
Research ROI Case Studies ROI Case Study: RightNow Technologies 
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ROI Case Study: RightNow Technologies
Colorado Department of Revenue
ROI Case Studies
June 2008 - Report I72
THE BOTTOM LINE
2008 ROI Award Winner
ROI: 8732%, Payback: 3 days
The Colorado Department of Revenue (DOR) used RightNow Technologies to provide self-service research to taxpayers, reduce call center and e-mail volumes, and improve the accuracy and consistency of information provided to the public.
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This collection of Nucleus research notes provide detailed information on various topics and may be helpful as you work though your own ROI analysis or complete the tutorial.
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