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ROI Case Study: RightNow Technologies

Ubisoft Entertainment

ROI Case Studies
May 2004 - Report E44

THE BOTTOM LINE

By adopting RightNow as the standard solution for providing technical support to customers, Ubisoft has reduced average call time, improved the productivity of its support team, and increased visibility into customer feedback regarding Ubisoft’s products and services.

RELATED DOCUMENTS

This report falls under the following categories. Click on a link below to explore similar documents.

Topic: Customer Relationship Management, Software as a Service
Industry: Services
Function: IT / Infrastructure

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