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Research ROI Case Studies ROI Case Study: webMethods 
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ROI Case Study: webMethods
W. W. Grainger, Lake Forest, IL
ROI Case Studies
April 2001 - Report B12
THE BOTTOM LINE
Using webMethod to support integration of its Web site with ordering and shipping systems enabled Grainger to dramatically reduce the cost of processing orders. Automation of processes associated with an order reduces costs while improving customer satisfaction and reducing inventory management costs.
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