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In services organizations, IT must deliver and support the adoption of technology that maximize end user productivity while effectively managing cost and risk. Nucleus Research clients in the services sector take advantage of Nucleus's real-world investigative approach and ongoing coverage of the adoption and value of emerging technologies. Practical support and advice helps them justify investments and manage projects across the technology life cycle.

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IBM Cognos Express

Notes and Reports
November 2009 - Report J87
Senior managers who have balked at the cost and complexity of adopting technology such as business intelligence (BI) and performance management (PM... more details»
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RightNow pushes the customer experience

ROI Case Studies
November 2009 - Report J92
RightNow’s CX platform announcement reinforces its focus on customer experience ― but increasing competition in the marketplace will take more ... more details»
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Intacct ROI financial modeling tool

ROI Tools
October 2009 - Report J85
This financial modeling tool has been developed to evaluate the value of the Intacct on-demand financial management system. Intacct includes a num... more details»
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The benefits of Microsoft Sure Step for customers

Notes and Reports
October 2009 - Report J44
Companies investing in Microsoft Dynamics ERP and CRM should engage with Microsoft partners who use the Microsoft Dynamics Sure Step implementation... more details»
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Compliance is not enough

Notes and Reports
October 2009 - Report J89
Companies that rely on an ad-hoc arrangement of Excel statements in order to close their financial statements and complete budgets are missing an o... more details»
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Leveraging value from SAP with IBM Cognos

Notes and Reports
October 2009 - Report J82
SAP users preparing to invest in functionality such as business intelligence (BI) or performance management (PM) should consider an IBM Cognos appl... more details»
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IBM and SPSS: Analytics for Everyone

Notes and Reports
October 2009 - Report J86
IBM’s SPSS acquisition gives SPSS users a broader support network, IBM Cognos users a predictive analytics platform, and more enterprise users wi... more details»
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Protecting data integrity with Surety's AbsoluteProof

Notes and Reports
August 2009 - Report J53
Surety’s AbsoluteProof provides organizations with a means to ensure the veracity and integrity of electronic records, files, and other digital c... more details»
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ROI Case Study: Microsoft Dynamics CRM

ISS Worldwide

ROI Case Studies
August 2009 - Report J64
2009 ROI AWARD WINNER! ISS Worldwide deployed Microsoft Dynamics CRM to streamline its CRM operations, increasing customer retention and cross sel... more details»
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Report: Microsoft Patterns and Practices

Notes and Reports
August 2009 - Report J61
Microsoft patterns and practices provides .NET developers with guidance, tools, libraries, and frameworks to help them build better applications. ... more details»
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Do ROI Right!
This collection of Nucleus research notes provide detailed information on various topics and may be helpful as you work though your own ROI analysis or complete the tutorial.
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