Aspect ROI case study: Trupanion

July 24, 2014 - ROI Case Studies O161

Trupanion deployed Aspect Unified UP and Workforce Optimization Suite to support its multichannel customer engagement strategy and gain greater visibility across customer interactions. Nucleus found the hosted solution enabled Trupanion to reduce ongoing IT costs while increasing staff utilization, sales, and customer satisfaction.

ROI: 340%
Payback: 5 months
Average annual benefit: $1,388,625