Oracle RightNow Cloud Service ROI Case Study: Anonymous

A catalog retailer adopted Oracle Service Cloud, in this case RightNow Cloud Service, to help transition its business from a more traditional store retail, catalog, and direct-marketing sales operation to an e-commerce operation with online customer service and support. Nucleus found using the solution’s self service, e-mail management, feedback, and chat enabled the company to support double-digit growth with fewer support resources while creating a solid and consistent customer experience across all channels.

ROI: 217%
Payback: 7 months
Average annual benefit: $234,725