PSA software enables new business models

April 25, 2017 - Research R69

Professional services automation (PSA) software enables firms to develop innovative business models that abandon billable hours as the primary stock keeping unit (SKU). Firms can leverage the visibility and flexibility that PSA solutions provide to run more efficiently, increase profit margins, and win more projects. Nucleus found professional service organizations that have deployed purpose-built enterprise resource planning systems can grow their revenue 100 percent year-over-year with only a minor increase in back office staff.