Daniel Elman

Research Manager

CRM/CX, Analytics

Daniel Elman is responsible for the overall research direction and management of the Customer research team comprising customer relationship management (CRM), Marketing Automation, and Analytics market areas. Daniel has written extensively about the operational value of CRM and the use of AI and machine learning to achieve tangible business outcomes.

Dan is frequently quoted in major business publications including the Wall Street Journal, Reuters, Bloomberg, the Financial Times, and Business Insider. He is a graduate of Boston University with a BA in Pure and Applied Mathematics where he researched Lie groups and black hole superradiance.