THE BOTTOM LINE
Luck Stone turned to Microsoft Dynamics CRM Online to drive its transformation into a customer-inspired business. Nucleus found that the cloud-based solution equipped Luck Stone with the tools it needed to re-align around the customer, improving its account management strategy and stimulating growth. Key benefits included improved data capture, increased productivity of dispatch and order management associates and sales managers, and increased sales and manager effectiveness when CRM was integrated with Microsoft Power BI and Microsoft Office 365.
Payback: 7.2 months
Average annual benefit: $463,570