Zendesk ROI case study: AdRoll

July 26, 2016 - ROI Case Studies Q113

2017 ROI AWARD WINNER! AdRoll deployed Zendesk to unify 13 individually siloed support channels into a centralized contact platform for customer-facing support and account management. Nucleus found that moving to Zendesk eliminated the necessity for additional hires that would have been needed to maintain and support the in-house system, increased customer satisfaction and increased personnel productivity across all channels.
ROI: 812%
Payback: 2 months
Average annual benefit: $ 187,880

Get Access

Related Research

Nucleus Research names Creatio, Microsoft, Salesforce, SugarCRM, and Zoho as leading providers of Salesforce Automation (SFA) technology.

SFA Technology Value Matrix 2024

March 26, 2024 - Value Matrix Y34
nucleus logo

The value of choosing Zendesk over Salesforce Service Cloud

December 27, 2023 - Research X227
nucleus logo

Zendesk brings AI to CX: Relate 2023

May 19, 2023 - Research X105
Lush achieved a 369 percent ROI by implementing Zendesk with a payback period less than one year. Read the full Zendesk ROI case study.

Zendesk ROI case study: Lush

April 26, 2023 - ROI Case Studies X90

CRM Technology Value Matrix 2023

April 11, 2023 - Value Matrix X78