THE VALUE MATRIX
VALUE NOT MAGIC
Providing a transparent tool to help businesses quickly assess their technology options in a friendly, visual format. We provide a straightforward analysis of tech solutions based on the functionality and usability they deliver. You can easily compare solutions and zero in on those that meet your unique business requirements.
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Our research provides the ROI, insight, benchmarks, and facts that allow our clients to understand the value of technology and make informed decisions. We build on an in-depth, case-study research approach that analyzes the results of actual deployments to provide technology advice built on real-world outcomes, not analyst opinions.
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Salesforce ROI case study: Food Delivery Company
A food delivery company deployed Salesforce Service Cloud to complement its existing Sales Cloud implementation in order to leverage more agile technologies, increase customer service operational efficiency, and improve overall customer satisfaction. The successful project allowed the company to replace its form-based customer comment program with direct chat lines to agents in real time, improving…
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Our research provides the ROI, insight, benchmarks, and facts that allow our clients to understand the value of technology and make informed decisions. We build on an in-depth, case-study research approach that analyzes the results of actual deployments to provide technology advice built on real-world outcomes, not analyst opinions.
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