A food delivery company deployed Salesforce Service Cloud to complement its existing Sales Cloud implementation in order to leverage more agile technologies, increase customer service operational efficiency, and improve overall customer satisfaction. The successful project…

At Ultimate Software Connections user conference, the company announced a number of new modules highlighting its investments in Xander artificial intelligence (AI), updates to a number of core areas of its human capital management (HCM)…

Konica Minolta Healthcare Americas, Inc. (KM) deployed Domo in AeroRemote Insights, a cloud-based analytics solution for the medical devices it manufactures. This delivers data to customers in visualizations and easily-digested dashboards surrounding the usage and…

Leading customer relationship management (CRM) providers are doubling down on data integration, orchestration, and mapping capabilities to link data among and beyond CRM applications and provide a complete real-time view of the customer. Although their…

Content management and collaboration is not sexy or flashy, but it is essential to the success of any business. Last year content management and collaborative services focused on security, due to the implementation of general…

Evernote is a productivity solution for content, idea sharing, and collaboration with advanced tools that enable companies to find, capture, and organize data in support of sales and management efforts. To better understand and quantify…

For many enterprise accounting and finance professionals, the path from manual spreadsheet-driven account reconciliation and financial close to automation and continuous accounting is not a straight line. BlackLine aims to provide governance and visibility for…

OneStream Software is a corporate performance management (CPM) vendor that delivers a consolidated platform of financial reporting and planning applications for its customers. OneStream aims to simplify enterprise financial processes by eliminating disparate systems and…

In a competitive labor market, human capital management (HCM) solutions can drive improved recruiting, engagement, and retention. However, most companies’ HCM stratgegies lack support for an important emerging aspect of engagement: support for employee philanthropy.…

Zenconnect deployed Salesforce Sales Cloud, Service Cloud, Community Cloud, Field Service Lightning, and Einstein to replace a set of proprietary open source-based applications that couldn’t support its growth. Nucleus found that the capabilities of Einstein…

American Student Assistance (ASA) deployed the Adaptive Insights Business Planning Cloud to modernize its budgeting and planning capabilities. The organization was able to overhaul its financial close process to the point where it could update…

At Domopalooza 2019, Domo outlined its core areas of focus for 2019: enterprise performance and scalability; machine learning, artificial intelligence, and data science capabilities; and building its ecosystem and expanding overall footprint. It announced many…

The financial centers group of a major financial institution deployed the Infor WFM platform to upgrade and modernize its workforce management (WFM) solution. The company realized large productivity increases, moving from a manually created schedule…

Cumming Corporation deployed Vena Solutions to modernize its accounting and financial close capabilities. The firm was able to overhaul its budgeting and reconciliation processes. Vena Solutions also enabled Cumming Corporation to refine its onboarding and…

Huffmaster deployed the SyncHR platform to move its payroll and benefits off a Professional Employer Organization (PEO) to being managed in-house. The company realized productivity increases from employee self-service capabilities and integrated time and attendance…

Exago is an embedded business intelligence (BI) solution that specializes in reporting and dashboarding, with differentiated capabilities in handling tabular data. Nucleus spoke with several Exago customers, who were deploying the software internally or white-labelling…

Companies are increasingly challenged to make faster decisions and execute them across all pillars of operations. From sales and marketing to inventory, finance, supply chain, human resources, and operations, managers need access not just to…

As SAP customers move from highly-customized on-premises enterprise resource planning (ERP) solutions to SAP S/4HANA and standardized business processes, they experience benefits such as improved functionality and up to an 80 percent reduction in their…

Prophix delivers a corporate performance management (CPM) solution which emulates the familiarity of Microsoft Excel’s user interface (UI) to attract new customers and then expands its use-case within a company to ensure continued user subscription.…

Vena Solutions provides a robust corporate performance management (CPM) solution which leverages Microsoft Excel as its user interface, combining best-of-breed usability with financial planning and analysis functionalities. Nucleus conducted interviews with customers of Vena Solutions…

The theme of the recent Laserfiche Empower 2019 users conference was ‘The Future of Work is Here.’ Consistent with that concept, the focus of the conference sessions was centered on process automation and efficiencies, machine…

Microsoft brought Power BI, its data analysis and visualization tool, to market nearly 4 years ago and at present it is a market-leading product. Nucleus investigated the factors driving its success in the market and…

By spending the time to properly organize and layout its specific learning requirements, this Canadian organization was able to reduce its costs and increase employee productivity. By switching to Cegid, the organization was able to…

At Zoho Analyst Day, the company outlined its strategy for expanding beyond its small and medium-sized business (SMB) base to attract larger customers. Given its low price point and competitive feature set, Zoho is well-positioned…

The goal of a 360-degree view of the customer has been around for decades, but few companies have actually attained it. Providing a complete view requires not just integration of sales, marketing, and service data,…

Piedmont Healthcare deployed Salesforce Marketing Cloud to modernize its communications with consumers and physicians, increasing the volume and quality of communications while enabling more personalized targeting. Nucleus found that the project enabled Piedmont to increase…

When Nucleus Research analysts investigated deployments of Digitech System’s Electronic Content Management solutions they found organizations were able to reduce the cost of managing electronic documents while increasing access and productivity for employees. Tight integration…

Payroll is at the core of Human Resources (HR). Because of this, it is typically the first and largest investment that small organizations make in Human Capital Management (HCM) software. Yet once this initial investment…

Nucleus found that customers successfully deploying Microsoft Dynamics 365 for CRM and an analytics technology solution can receive combined benefits of $21.31 per dollar spent. This means that beyond the $16.97 per dollar that customers…

At its recent annual conference, Acumatica Summit 2019, Acumatica discussed the progress it has made over the last year and what customers can expect from the vendor moving forward. After surpassing the 5,000-customer mark in…

Nucleus found that for small to medium businesses, investing in content management returns $8.55 in benefits per dollar spent. The key value drivers for these solutions are increased user productivity and cost savings from redeployed…

Nucleus found Salesforce.org Philanthropy Cloud provided a single, turnkey solution for company giving and community service that could be turned on as quickly as any cloud application. Philanthropy Cloud aligned a company’s social responsibility goals…

Azuqua enables SaaS companies to deliver integrations with other applications more quickly and completely than building integrations natively into the product. With Azuqua, you can scale your solution instantly across more than 250 SaaS applications…

The corporate performance management (CPM) market is finally showing signs of life. The benefits of purpose-built planning software are now readily available to customers of all sizes and pocketbooks. This accessibility has gradually led to…

The Massachusetts Port Authority (Massport) subscribed to Nearmap to modernize its use of aerial imaging services, improving access to detailed visual data and base maps through Nearmap’s cloud-based service. Moving to the service offering has…

When considering analytics technology, buyers are faced with the dilemma of choosing either an embedded or standalone solution. For standard insight surfacing and reporting, embedded solutions are often the most feasible option because they can…

Nucleus analyzed case studies from nine corporate performance management (CPM) software deployments to identify key financial metric averages. Project data shows consistent returns across several markets, with an average of $2.15 in benefits received for…

Fellowship Bible Church of Northwest Arkansas implemented Blackbaud Financial Edge NXT to refresh its accounting and budgeting processes.  Moving from a legacy system on-premises to a cloud-deployed software-as-a-service (SaaS) model, the church gave its users…

Driven by the cloud, 2018 was the year where artificial intelligence (AI) engulfed the analytics market. By now, all leading vendors in the space are investing heavily in AI and customers have realized legitimate ROI…

With digital transformation being top-of-mind for many modern businesses, leaders are looking at the way their companies handle and leverage data to guide operations and generate value. Nucleus analyzed 10 analytics software ROI case studies,…

Nucleus analyzed case studies from six Windchill deployments to identify key financial metric averages. Project data shows consistent returns across several markets for PTC’s PLM software, with strong customer feedback and high returns. Benefits derived…

A financial services firm upgraded Salesforce Marketing Cloud and integrated it with Salesforce Service Cloud to streamline its marketing campaign process and ensure compliance with new regulatory requirements for financial advisors. Nucleus found that the…

One of the loudest buzzwords going into 2019 in the analytics space is cognitive computing. Companies love to brand their latest machine learning product as modeled after the human brain (“cognitive”), however most are simply…

Unit4’s Insight Webinar delivered year-end announcements for 2018, with usability updates and tax functionality advancements for its Enterprise Resource Planning (ERP) solution, Business World. Unit4 started the year with a roadmap for automated ERP and…

This tax preparation service deployed Ultimate UltiPro to improve the onboarding, offboarding, and scheduling of their seasonal workforce. By switching to Ultimate UltiPro the organization was able to lower its overall software spend, while also…

Kinaxis continues to bring practical applications of technology to its RapidResponse platform.  Many vendors in the supply chain planning space have touted where their technology is going and the kinds of capabilities customers can expect…

While there are many new companies now claiming to offer Artificial Intelligence (AI) recruiting, most of them are delivering false promises. The vast majority of “AI” recruiting applications are actually using “if-then” rules-based technologies. Rules-based…

Hitachi Solutions Extended Field Service takes Microsoft Dynamics 365 for Field Services to a new level, with prebuilt functionality to help manufacturers streamline service operations, connect field and customer processes, and capitalize on IoT, augmented…

Domo is an analytics and business intelligence (BI) platform provider that is succeeding in a market with diminished preference for standalone tool vendors by embracing collaboration as differentiators. By including tools for chat, user profiles,…

Pentagon Federal Credit Union (PenFed) deployed the Datawatch Monarch platform to modernize its data management and analysis capabilities. The company realized dramatic time savings with one team saving over 200 hours in a year from…