The digital divide still exists: not just socially or geographically, but because the Internet is largely inaccessible to people with disabilities. Nucleus conducted in-depth interviews with more than 70 adults who are blind to understand…

Managing and supporting Internet-connected devices—be they for consumers, employees, or Internet of Things (IoT)—is increasingly critical for both business-to-business and business-to-consumer companies and applications. In examining the experiences of TeamViewer customers across three segments—connect, manage,…

Woodstock General Hospital (WGH) deployed the Digitech Systems PaperFlow solution to digitally capture the hospital’s paper health records as well as simplify and expedite record retrieval. The hospital achieved significant benefits in both savings and…

A state government agency deployed the WorkForce Software solution to modernize its data workforce capabilities. The agency realized significant time savings through cutting its payroll process in half while also increasing payroll accuracy. In addition,…

At Talentsoft’s yearly conference, the vendor made a number of announcements, covering not only its core talent management business, but the expansion and redesign of its core human capital management (HCM) offering: Talentsoft HUB. With…

At the WorkForce Software user conference, the company announced several new modules highlighting its investment in the core areas of its workforce management (WFM) suite. In addition to debuting a new user interface/user experience (UI/UX),…

Enterprise resource planning (ERP) software is the backbone of many organizations and continues to be a market to which vendors are bringing technologies designed to automate processes and increase efficiency. In many of the industry…

Magnox Ltd deployed the cloud version of Unit4 Business World to replace its on-premises deployment of Unit4 technology. The organization realized time savings and increased productivity through the Unit4 cloud’s flexible workflow options and mobile…

Predictive analytics is a family of business processes whose goal is to extract and evaluate information from data to anticipate trends and outcomes. Many software companies have successfully harnessed predictive capabilities to analyze large datasets,…

Hitachi Solutions’s Field Service Connected Equipment capabilities extend Microsoft Dynamics 365, the Azure platform, and the Internet of Things (IoT) to help companies increase field service efficiency and reduce costs. Beyond just accelerating work order…

Hitachi Solutions Extended Field Service for retailers extends Microsoft Dynamics 365 for Field Service with capabilities for field service that enable retailers to accelerate work order resolution, increase cross-selling and upselling, and reduce logistics costs…

When Nucleus Research analysts investigated organizations that have selected Ultimate UltiPro for human capital management solutions they found organizations were able to simplify payroll processing, reduce payroll error, and increase productivity for management and employees.…

Spirit Airlines deployed TalentQuest to update its pushback operations with a modern, technology-based simulator experience. Hands-on training allows operators to gain aptitude under real-world conditions, improving overall performance. By increasing the amount of hands-on training…

At Perform 2019, Host Analytics released various product updates and expansions, designed to improve the speed and stability of customers’ reporting and data integrations. The vendor also announced the launch of a solution integration with…

Nucleus surveyed both prospective and recent buyers of content management solutions to identify the primary factors that drove their software selection and found customers are primarily concerned with capture and accessibility, followed closely by automation,…

Sisense announced the acquisition of Periscope Data, a San Francisco-based analytics startup that delivers a SQL-based interface for exploring and interacting with data. Periscope’s people, product, and operations will be merged into the Sisense ecosystem;…

Nucleus Research interviewed buyers that transitioned from Pardot to Marketo and found that Marketo improved productivity and workflow efficiencies leading to increased revenue for the buyers. Specifically, Marketo’s capabilities increased marketing qualified leads (MQLs) by…

The SAP Data Services Bureau was previously using disparate legacy systems to manage and prepare data to be used throughout the company such as in the customer relationship management (CRM) system. With the new system,…

Company Nurse deployed Genesys PureCloud to modernize its contact center and enable omnichannel capabilities. The project increased injury intake agent productivity by 10 percent and triage nurse agent productivity by 15 percent, enabling the company…

At its recent user conference, OneStream Splash 2019, OneStream discussed the scalability and flexibility it delivers to the latest version of its platform, XF 5.0. Telling a familiar story of frustration and stagnation with their…

At its QAD Explore 2019, QAD continued its push to bring enterprise resource planning applications (ERP) to the cloud and give customers the flexibility to tailor the software to their specific business needs and the…

At JDA ICON 2019, JDA Software outlined its vision for the autonomous supply chain and how it’s bringing technology to the market to realize that for customers. Representing a significant shift from the messaging and…

As companies seek to manage increasingly tight labor resources, modern workforce management (WFM) solutions can be both a differentiator in attracting and retaining talent and a key to optimizing scheduling to reduce overtime and staffing…

SugarCRM announced the acquisition of Salesfusion, which provides marketing automation capabilities focused primarily on the small and medium-sized (SMB) sector, with capabilities for campaign management, account-based marketing (ABM), lead and account management, Web and social…

In 2017 Nucleus reported that marketing automation improved business productivity by 20 percent as the definitive benchmark for marketing automation success (Nucleus Research R95 – Marketing Automation Increases Productivity, May 2017). Although still of great…

At Zoho Software’s Zoholics user conference, the company announced several new modules—including its new e-commerce platform, which gives small and medium-sized businesses the same tools and benefits of an enterprise level e-commerce organization. Businesses have…

Room to Read implemented the Sage Intacct platform to modernize its financial management infrastructure. The organization completely rebuilt its general ledger and revamped its accounting practices, enabling an expansion of its outreach capabilities. Since deployment,…

At its annual SuiteWorld user conference, Oracle NetSuite announced a host of product improvements and expansions designed to deliver value to customers more quickly. Focused on providing easy-to-use, out-of-the-box capabilities that answer the needs to…

Sage Intacct delivers a cloud-based enterprise resource planning (ERP) solution that offers various accounting functionalities within a customizable platform. Sage Intacct’s goal is to centralize its customers’ accounting processes into a single platform and deliver…

An agricultural and construction machinery and power equipment importer and distributor deployed X2CRM by X2Engine to modernize its quoting, lead management, and marketing processes. With this system, it reduced the average quote time from over…

A non-profit in the healthcare technology industry partnered with Logi Analytics to improve the development of its flagship data management and analytics solution. The deal allowed the organization to eliminate its consulting budget and bring…

Hotopp Associates deployed Deltek WorkBook to streamline and modernize its project management processes. The solution tied together project management and accounting, allowing the organization visibility over projects in process and improving project auditability. Although Hotopp…

Salesforce is introducing new productivity features for Sales Cloud users designed to streamline how sales people consume and share information. Although the new capabilities could cost Sales Cloud users 50 to 75 percent more or…

Creative Dining Services deployed the Sage Intacct platform to modernize its accounting and resource allocation capabilities. The company achieved time savings on its financial close and increased its monthly working capital. Nucleus found that Sage…

Hyland Software deployed FinancialForce to modernize its professional services management capabilities. The company achieved time savings and increased productivity on its monthly financial close and implemented new resource allocation practices to optimize performance. Nucleus found…

Experian deployed Visier to modernize and update its people analytics capabilities. With all data in one place and a single source of the truth, Experian had better insight on its attrition challenge and was able…

Many organizations are under increasing competitive pressure to improve their supply chain efficiency and operation. As they look to refresh their supply chain management processes, the software tools available have come a long way to…

Purolite deployed the Zoho One platform to modernize its analytics, reporting, expense management, business processes, and sales capabilities. The company realized immediate savings by retiring its legacy expense reporting program, SAP Concur, as well as…

As customers are looking to add sophistication to their supply chain management (SCM) and planning processes, vendors are delivering capabilities that can address their increasingly complex needs. With multi-echelon inventory optimization (MEIO) at the forefront,…

A food delivery company deployed Salesforce Service Cloud to complement its existing Sales Cloud implementation in order to leverage more agile technologies, increase customer service operational efficiency, and improve overall customer satisfaction. The successful project…

At Ultimate Software Connections user conference, the company announced a number of new modules highlighting its investments in Xander artificial intelligence (AI), updates to a number of core areas of its human capital management (HCM)…

Konica Minolta Healthcare Americas, Inc. (KM) deployed Domo in AeroRemote Insights, a cloud-based analytics solution for the medical devices it manufactures. This delivers data to customers in visualizations and easily digested dashboards surrounding the usage…

Leading customer relationship management (CRM) providers are doubling down on data integration, orchestration, and mapping capabilities to link data among and beyond CRM applications and provide a complete real-time view of the customer. Although their…

Content management and collaboration is not sexy or flashy, but it is essential to the success of any business. Last year content management and collaborative services focused on security, due to the implementation of general…

Evernote is a productivity solution for content, idea sharing, and collaboration with advanced tools that enable companies to find, capture, and organize data in support of sales and management efforts. To better understand and quantify…

For many enterprise accounting and finance professionals, the path from manual spreadsheet-driven account reconciliation and financial close to automation and continuous accounting is not a straight line. BlackLine aims to provide governance and visibility for…

OneStream Software is a corporate performance management (CPM) vendor that delivers a consolidated platform of financial reporting and planning applications for its customers. OneStream aims to simplify enterprise financial processes by eliminating disparate systems and…

In a competitive labor market, human capital management (HCM) solutions can drive improved recruiting, engagement, and retention. However, most companies’ HCM stratgegies lack support for an important emerging aspect of engagement: support for employee philanthropy.…

Zenconnect deployed Salesforce Sales Cloud, Service Cloud, Community Cloud, Field Service Lightning, and Einstein to replace a set of proprietary open source-based applications that couldn’t support its growth. Nucleus found that the capabilities of Einstein…

American Student Assistance (ASA) deployed the Adaptive Insights Business Planning Cloud to modernize its budgeting and planning capabilities. The organization was able to overhaul its financial close process to the point where it could update…