Guidebook: Microsoft Dynamics CRM for Government

Although government agencies have the goal of providing cost-effective and efficient services and high levels of accountability, many are still challenged by limited resources and aging technology. Nucleus found government organizations adopting Microsoft Dynamics CRM were able to take advantage of the configurable nature of the application, cloud delivery options, and prebuilt industry functionality to drive greater productivity, reduced administrative and IT overhead, increased visibility and accountability, and improved citizen and constituent services.