Microsoft Dynamics CRM Benefit Case Study: Anonymous

A US state’s department of corrections (DOC) deployed a custom application developed on Microsoft Dynamics CRM to have a more robust and unified means to track and manage its offender population of approximately 50,000 inmates and 30,000 parolees. Nucleus found the application enabled the DOC to retrieve all relevant inmate information and reports in minutes instead of weeks, increasing staff productivity while reducing the risk of inaccurate or incomplete data leading to unwarranted early releases.

– Eliminated approximately $2 million a year in mainframe legacy system maintenance
– Reduced inmate processing time by 70 percent
– Increased efficiency and accountability of early parole review process
– Improved public safety