Nucleus Research Announces ROI Scorecard Reports for Hosted CRM and Business Intelligence Markets

RightNow Grabs Top Spot in CRM while Cognos, Business Objects Dominate BI

Nucleus Research, a global provider of Return on Investment (ROI)-focused research and advisory services, today announced the availability of its newest report series: the Nucleus ROI Scorecard. The first available ROI Scorecards measure the strength of the business intelligence and hosted CRM markets. Within the business intelligence market, Cognos, Business Objects Microsoft, and Hyperion rate in the top tier category for potential ROI while the overall market average receives a score of 3.8 out of five. RightNow squeezed past Salesforce.com to receive the highest marks in the hosted CRM space, which is rated 3.5 for overall ROI delivery.