Content services and collaboration returns $3.08 for every dollar spent

Nucleus analyzed ROI data from content services and collaboration deployments over the past six years and found that the technology returns $3.08 for every dollar invested. This outcome is primarily driven by productivity improvements stemming from workflow automation, as well as avoided paper, printing, and legacy solution costs. When deploying cloud-based CSC solutions, organizations can achieve paper cost savings of up to 95 percent, reduce manual data entry by an average of 75 percent, and avoid the need for a full-time equivalent of approximately 3.5 administrative hires while increasing work volume. As AI takes center stage in the broader technology landscape, CSC vendors are capitalizing on existing strengths in workflow automation and data management to ease adoption. Nucleus expects that 2026 will be a pivotal year for AI adoption among customers of these providers, as current value drivers across benefit areas lay the foundation for the adoption of agentic automation.