ROI Case Study: RingCentral at Axis Integrated Mental Health

Axis, a US-based outpatient mental health facility, achieved a 218 percent ROI with a payback period of 7.7 months after implementing RingCentral. The organization supports patients receiving advanced mental health treatments, and relies heavily on phone-based communication to manage new patient inquiries, scheduling, billing, referrals, and ongoing patient support. Prior to its RingCentral deployment, the organization faced rapid call volume growth, missed calls, inconsistent routing, limited visibility into patient needs, and high pressure on front-office staff. The organization implemented RingCentral AI Receptionist and RingSense, granting access to call transcription, messaging, and improved routing logic. As a result, the facility increased its call answer rate to approximately 90 percent, automated handling for roughly 30 percent of inbound calls, improved net-new appointment volume by approximately 22 percent, and reduced the staffing burden that would have required at least four additional headcount.