Annual Nucleus Research Value Matrix Shows Dedicated Benefits Administration Solutions No Longer A ‘Nice to Have’ But a Necessity

September 16, 2021

MIAMI–(BUSINESS WIRE)–Changes in how we work have pressured employers to be more competitive with their benefits offerings to recruit and retain quality employees. According to new research from the leading provider of ROI-based analysis of technology services and solutions, Nucleus Research, benefits administration providers have responded accordingly with investments in machine learning, natural language processing and reporting and analytics functionality.

The annual assessment of Benefits Administration Solutions from Nucleus Research, which evaluated selected benefits administration providers based on their product usability, functionality, and overall value for customers, has named BenefitFocus, BusinessSolver, bswift and Gusto as leaders in this technology sector. These providers have improved user experience and employee engagement while also helping HR departments leverage benefits data to respond quickly to changing regulations.

“It’s a job seeker’s market and benefits are a make-or-break component of the employee experience,” said Research Manager Evelyn McMullen. “We expect analytics capabilities in benefits administration to become even more prevalent in the coming year as employers look to optimize benefits spend and retain their workforces.”

To download the full 2021 Benefits Administration Value Matrix, click here.

About Nucleus Research

Nucleus Research is a global provider of investigative, case-based technology research and advisory services. The company’s ROI-focused research approach provides unique insight into the actual results technology solutions deliver, allowing organizations to cut through marketing hype to understand real operational value and select or renew the best technology solution for their environment. For more information, visit


Kelsea Fitzpatrick
Airfoil Group