Nucleus Research finds 57 percent of SAP Reference Customers have not Achieved a Positive ROI

March 31, 2003

Customers will see benefits after lengthy implementations, but many deployments anchored down by excessive consulting costs

Nucleus Research (, the leading provider of bottom-line focused technology research, today announced the results of an independent study of SAP AG (NYSE: SAP). According to the results, 57 percent of SAP reference customers interviewed believed they had not achieved a positive return on investment (ROI) from their SAP deployment. However, customers with less customization and consulting requirements were more likely to receive enough returns to drive a positive ROI.