“The CSC market has consolidated over the past two years, and vendors are turning their attention to how their solutions can be differentiated from others in the space,” said Research Manager Evelyn McMullen. “Moving forward, leaders will have to focus investment on innovations in collaboration and automation to remain competitive.”
Over the past 12 months, leaders in the space have largely focused their investments on building out functionality gaps in areas such as collaboration and automation. Nucleus expects leaders to continue prioritizing R&D and partnerships to attract prospective customers and build out niche functionality in order to distinguish themselves from competitors.
Leaders in this year’s Value Matrix deliver advanced functionality without sacrificing ease-of-use at scale. These include Box, Digitech Systems, Epicor ECM, Laserfiche, and M-Files.
The Experts in this year’s Value Matrix are organizations that deliver value to customers with complex use cases through deep functionality and industry-specific capabilities. These include DocuWare, Hyland, and OpenText.
Facilitators in this year’s Value Matrix deliver value through greater ease of use and quick implementation. These include IBM Content Services, NewGen OmniDocs, and Zoho WorkDrive due to their ease of use.
Core Providers deliver core capabilities for those organizations looking for a straightforward solution with quick time-to-value. This year’s Value Matrix Core Providers are AODocs, Micro Focus, Microsoft SharePoint, and Oracle.
To download the full 2022 Marketing Automation Technology Value Matrix, click here.
About Nucleus Research
Nucleus Research is the recognized global leader in ROI technology research. Using a case-based approach, we provide research streams and advisory services that allow vendors and end users to quantify and maximize the return from their technology investments. For more information, visit NucleusResearch.com or follow our latest updates on LinkedIn.