Nucleus Research Releases 2023 Workforce Management Technology Value Matrix

April 18, 2023

Leaders in the WFM market include Blue Yonder, Ceridian, Infor, UKG, WorkForce Software, and Zebra (Reflexis).

Organizations are seeking to do more with less amid ongoing challenges in attracting and retaining frontline and hourly employees.

“Organizations that employ hourly workers are under intense pressure to keep operating costs low and productivity high,” said Research Manager Evelyn McMullen. “The ongoing uncertainty of the greater work landscape and economic climate make dedicated WFM solutions a critical means to optimize labor spend while reducing employee turnover and avoiding non-compliance fees.”

Leading vendors in this year’s Value Matrix have focused investment on automation and analytics, specifically in complex scheduling and labor planning. Additionally, many providers have expanded integrations with other systems to minimize manual data entry and draw enhanced employee insights.

Leaders in this year’s Value Matrix deliver advanced functionality without sacrificing ease-of-use at scale. They include Blue Yonder, Ceridian, Infor, UKG, WorkForce Software, and Zebra (Reflexis).

The Experts in this year’s Value Matrix are organizations that deliver value to customers with complex use cases through deep functionality and industry-specific capabilities. They include ADP, Legion, Quinyx, and Replicon.

Facilitators in this year’s Value Matrix deliver value through greater ease of use and quick implementation. These include isolved, Paychex, Paycom, Paycor, and TCP Software.

Core Providers deliver core capabilities for those organizations looking for a straightforward solution with quick time-to-value. This year’s Value Matrix Core Providers are Deputy, Nice WFM, Paylocity, and Verint.

To download the full 2023 WFM Technology Value Matrix, click here.

About Nucleus Research

Nucleus Research is the recognized global leader in ROI technology research. Using a case-based approach, we provide research streams and advisory services that allow vendors and end users to quantify and maximize the return from their technology investments. For more information, visit or follow our latest updates on LinkedIn.


Morgan Whitehead
Nucleus Research