Workforce Management Software Returns More Than $12.00 for Every Dollar Spent

February 8, 2021

New report from Nucleus Research quantifies benefits of workforce management solutions

February 8, 2021 — BOSTON — According to a recent report from Nucleus Research, workforce management (WFM) implementations pay back an average of $12.24 for every dollar spent, with an average payback period of just under 5 months.

As labor demands spike in essential industries and dwindle in others, a unique employee landscape has been created and must be adapted to by organizations. Flexible, comprehensive solutions for workforce management are essential to organizations now more than ever, as it becomes increasingly critical to identify high performing employees and drive greater productivity with fewer resources.

To better understand the overall financial returns from WFM in the human capital management (HCM) market, Nucleus analyzed its case studies on WFM deployments and found that for every dollar spent on WFM, a company gets back an average of $12.24, with a payback period of under 5 months. This compares to HCM overall, which returns $9.20 for every dollar spent.

Key benefits of WFM deployments include:

  • Labor optimization. Nucleus found that by optimizing labor scheduling, organizations are able to reduce its total payroll spend by more than 5% on average. Organizations can leverage analytics to reduce labor costs by configuring optimal shift lengths, defining overtime governors/limits, and providing real-time visibility into actual labor versus planned labor.
  • Schedule Automation. Although varying by vertical industry, managers can spend a significant portion of their time creating employee work schedules. Automated scheduling can reduce this time by an average of 75%. In addition, manual scheduling often leads to increased labor costs by 3 to 6% due to unintentional schedule padding.
  • Reduced Employee Turnover. Organizations that deploy modern WFM solutions were able to recruit and retain better targeted employees and provide a greater level of service to these employees. Analytics helped identify trends in hiring and turnover, allowing organizations to address problem areas and adjust hiring practices. The result was an overall increase in employee satisfaction and reduction in employee turnover ranging from 30 to 60%.
  • Employee and Manager Self-Service. With mobile self-service, employees can request changes to their schedules through a mobile application, as opposed to filling out paper forms and calendars. A mobile app also means that managers no longer have to fill schedules by cold-calling employees to check availability or willingness to work extra shifts, saving the average manager 15 minutes per week.

See the full report at:

About Nucleus Research
Nucleus Research is a global provider of investigative, case-based technology research and advisory services. The company’s ROI-focused research approach provides unique insight into the actual results technology solutions deliver, allowing organizations to cut through marketing hype to understand real operational value and select or renew the best technology solution for their environment. For more information, visit


Adam Ouellet