Acumen Solutions ROI case study: government agency

A federal agency engaged Acumen Solutions to implement a correspondence management system built on the Salesforce platform that supported multiple channels for constituent and interagency communications. Nucleus found that the project enabled the agency to replacing an aging system and modernize its communications processes, reducing technology costs while driving greater user productivity and improved service to citizens.
ROI: 72%
Payback: 1.3 years
Average annual benefit: $1,403,959