Anatomy of a decision: iCIMS

April 18, 2023 - Research X82

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Nucleus interviewed iCIMS users to assess the primary factors that drove the selection of the platform over competitors. Ultimately, the vendor’s strength in core functionality, frequent investment in product innovation, lower total cost of ownership relative to capabilities, and quick time-to-value were the primary factors driving the selection of the platform over competitors. Ongoing value is another factor in customers’ satisfaction with the vendor, with one organization able to roll out new developments within one week. As talent acquisition teams look to do more with less, the ability to prove the value of existing systems is critical. Nucleus expects that as consolidation of technology infrastructures continues, iCIMS is well positioned to not only retain its customer base but capture net-new business.

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