Anatomy of a decision: Infor RPA within the Velocity Suite

As organizations expand automation, many find that the biggest barrier to value is not the technology itself, but the complexity of the environment in which it operates. Infor addresses this challenge by embedding RPA within a broader suite architecture that combines industry-specific applications, workflow orchestration, and process intelligence on a shared data foundation. This enables customers to automate within the context of existing business processes rather than relying on disconnected tools and custom integrations. Nucleus found that this approach delivered measurable benefits, including an average 48 percent reduction in order errors, a 36 percent reduction in service job costs, and a 68 percent reduction in the time required to source relevant information and complete routine process steps. Customers also reported a 34 percent increase in first-time resolution rates and a 23 percent average increase in revenue per transaction. Taken together, these results position Infor RPA as a practical path to operational improvement and a stronger foundation for future AI initiatives.