Anatomy of a decision: servicePath

November 2, 2023 - Research X195

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Nucleus assessed the experiences of enterprise servicePath users across various industries to identify the selection factors that led organizations to implement servicePath over other vendors in the CPQ space. Organizations interviewed reported that the vendor’s accelerated implementation timelines, scalability, and strong vendor-customer relationships were the primary drivers behind the decision. Nucleus found that the adoption of servicePath enabled these organizations to expedite quote preparation by up to 80 percent, translating to an increase in employee productivity by an average of 42 percent. Additionally, the platform contributed to increased revenue capture, with one customer reporting a 70 percent increase in value share with a partner.

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