Benefit case study: OutSystems at City Savings Bank

City Savings Bank achieved improvements in IT productivity, operational efficiency, and cost structure following its adoption of OutSystems as its low-code application platform. Consolidating fragmented legacy app development onto OutSystems enabled the bank to reduce its developer staffing footprint from 20 to just four outsourced developers and one internal lead, while supporting over 10 applications and maintaining rapid enhancement cycles. Applications that once required months to build using traditional development tools were delivered in weeks. The bank reported nearly 50 percent infrastructure cost savings by eliminating manual server purchases, consolidation of environments, and automation of upgrades. In addition to quantifiable ROI in headcount and IT expense, the organization realized business benefits such as accelerated time to market, improved ability to automate manual work, and the ability to capture first-mover advantage in banking product releases.