THE BOTTOM LINE
A leading excess and surplus lines insurance company moved from a project-based contract with Collaborative Consulting to an onshore managed services agreement that took advantage of Collaborative’s management and staffing strategies to deliver better outcomes at a lower cost. Nucleus found this ongoing support service model enabled the insurer to further benefit from Collaborative’s lower effective resource costs while achieving greater incremental savings through streamlined management and ongoing strategic planning.
– Reduced overall contract rates by an average of 20 percent
– Outsourced high-level requirements including support for more than 4,500 work requests
– Increased manager productivity by 7 to 12.5 percent
– Reduced effective cost per hour of resources by accelerating ramp-up time, increasing efficiency, and reducing rework