Control Tower Technology Value Matrix 2020
The COVID-19 pandemic has highlighted the need for businesses to implement resilience and agility into their supply chain processes. Decision makers rely on control towers to predict delays and mitigate the downstream effects of external disruptions. Originally, control towers were specialized to manage customer operations, but proactive planning and operational agility require visibility across multiple tiers of suppliers, distributors, and partner operations. As a result, the market for control towers has begun to adjust to this need for end-to-end visibility by expanding the scope of their functionalities to take on additional operating responsibilities and drive increased value for customers.