THE BOTTOM LINE

ECM Technology Value Matrix 2019

Content management and collaboration is not sexy or flashy, but it is essential to the success of any business. Last year content management and collaborative services focused on security, due to the implementation of general data protection regulations (GDPR) and frequency of reported data breaches. Users also said that storage and scalability, embedded offerings, and reporting were their primary concerns. This year user feedback has been radically different thus far; leading with AI/ML, automation, integration, capture, and collaboration. Users stated that although security is still on their radar, they expect vendors to deliver secure products and are more concerned with innovation as a differentiator.