ERP Technology Value Matrix 2021

Despite the disruption wrought by last year’s pandemic, Nucleus Research saw increased demand for ERP solutions across all industries, especially among midmarket companies. With workforces transitioning to work-from-home and hybrid set-ups, the pains of on-premises solutions, disjointed systems, or manual processes now outweigh the costs of an ERP cloud migration for many businesses. ERP vendors are turning to a Platform-as-a-Service (PaaS) delivery model, where customers can build their own applications on top of a microservices layer for core capabilities including analytics, chatbots, data management, and API management tools. AI and IoT capabilities are table stakes at this point, and vendors compete on the extensibility of their platforms via no-code customization and application development.