Guidebook: Assessing the value of o9 Solutions for makers

o9 Solutions is a U.S.-based software vendor specializing in supply chain management and planning solutions for large, complex organizations. The company provides enterprise software designed to help organizations improve forecasting accuracy, align supply and demand decisions, and streamline planning processes across increasingly complex, interconnected supply chains. o9 serves customers across various industries, including consumer goods, high tech, industrial manufacturing, life sciences, pharmaceuticals, retail, telecommunications, energy, and other asset- and product-centric sectors.

At the core of o9’s offering is its Digital Brain platform, an integrated planning and analytics environment that connects data, processes, and decision-making across the supply chain. The Digital Brain is built around an Enterprise Knowledge Graph that creates a high-granularity digital representation of the organization’s supply chain, linking demand, supply, inventory, production, and financial data into a single system. This foundation enables organizations to move beyond siloed planning and static reporting toward scenario-driven, continuously updated planning across multiple time horizons.

o9’s platform supports a broad set of interconnected capabilities spanning integrated business planning, demand planning, supply planning, embedded control tower, supplier collaboration, retail planning, ESG and sustainability planning, and revenue growth management. Built on AWS, the platform is designed to scale with complex data volumes and global operations. At the same time, integrations with Microsoft Azure OpenAI Service support advanced analytics, semantic search, and automation within planning workflows.
This report focuses on the value organizations realize from implementing o9 Solutions. Drawing on end-user interviews, the analysis examines how organizations utilize the Digital Brain platform to enhance inventory efficiency, expedite planning and decision-making under constraints, boost planner productivity, and refine forecasting discipline. The findings highlight the most common benefits realized by customers and identify the areas where organizations capture the largest return on their investment in o9’s supply chain planning and analytics capabilities.