Guidebook – Salesforce Industry Solutions

October 25, 2019 - Research T112

Salesforce Industry solutions extend the core Salesforce capabilities with additional industry-specific capabilities for verticals including financial services, health and life sciences, media and communication, philanthropy, government, higher education, retail and commerce, and manufacturing. By partnering with other software vendors and system integrators, Salesforce was able to identify use cases by vertical that were commonly requested or custom-built by customers but not included in the core software. With a range of solutions from dedicated industry clouds, Fullforce partner solutions, Lightning components, and AppExchange applications, customers can access vertical-specific functionality at all levels of investment. The most common benefits of leveraging industry technology include increased productivity from eliminating manual processes and workarounds, avoided development costs, and increased agility for delivering capabilities and innovating for users.