Highlights from Zendesk Relate 2025

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At Relate 2025, Zendesk introduced several significant updates to its offerings. Highlighted by its new Resolution Platform and Employee Service Suite, Zendesk showcased its efforts to improve both external customer support and internal employee services. Zendesk is using AI and automation to provide clearer, more direct paths to resolution. The updates are based on extensive data and are designed to streamline how support issues are handled. These changes also indicate a shift in the broader market towards more integrated and data-driven service solutions. Overall, the announcements set the stage for a new approach to service that aims to reduce response times and improve accuracy for users.

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